Negotiation Skills

Every message has two aspects:

• The factual information that is conveyed.
• A statement about the relationship between the two people who are communicating.

If we disagree about the facts, but the relationship between us is strong and flexible, we can "agree to disagree" and move on.

On a deeper level, trading is always about trusting and understanding each other. It is about the willingness to give up part of what we consider "our" or "our right" or "our entitlement", and hand it over to the other side.